1. 30-Day Refund Policy

We want you to be fully satisfied with your purchase. We offer a full refund within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. 15-Day Exchange Policy

If you need to exchange an item for a different variant or product, you can do so within 15 days of delivery. The item must be unused and in original condition.

3. Free Return Shipping

Returns and exchanges should be stress-free. We are proud to offer Free Returns for all US orders. We will provide you with a pre-paid return shipping label at absolutely no cost to you.

4. How to Initiate a Return or Exchange

To start your return or exchange, please follow these simple steps:

• Send an email to support@genermart.com with your order number.
• Let us know if you are requesting a refund or an exchange.
• We will reply with your free pre-paid shipping label and drop-off instructions.

5. Refunds Processing

Once we receive and inspect your returned item, we will send you an email confirmation. Approved refunds will be processed automatically, and a credit will be applied to your original method of payment within 3-5 business days.