Frequently Asked Questions
How long does shipping take?
Orders are processed within 1-3 business days. Once shipped, delivery takes 5-7 business days across the United States.
What is your return policy?
We offer a 30-day full refund policy and a 15-day exchange policy. All returns are free for US orders, and we provide a pre-paid shipping label.
Is my payment secure?
Absolutely. We process payments via Stripe using 256-bit SSL encryption. We do not store any of your credit card details.
How can I track my order?
Once your order ships, we will send you a confirmation email with your tracking number so you can follow your package's progress.
What should I do if my item arrives damaged?
Please contact us immediately at support@genermart.com with your order number and photos of the damage. We will make it right as quickly as possible.
Still have questions?
Email: support@genermart.com | Phone: +1 646-271-3111